Technology services & pricing

Start with what is not working the way it should.

You do not need to diagnose the problem or know the technical terms. Describe the device, connection, account, or setup involved, and I will help identify the right next step.

Request technology help Call (804) 684-8381

Find the help you need

Four focused areas of technology support.

Services are available to households, home offices, and small businesses. If your request involves more than one device or problem, include the full list so the work can be scoped efficiently.

Wi-Fi and connectivity

Find the cause of weak, slow, or unreliable connections and make the equipment you already use work better together.

Diagnose unreliable Wi-Fi

Measure coverage and identify likely trouble spots
Review router, modem, and internet-provider equipment
Explain the practical options before equipment is purchased
Provide a clear improvement plan when more work is needed

Configure compatible network equipment

Set up customer-owned routers and mesh systems
Update supported equipment and improve common settings
Create guest Wi-Fi and supported device separation
Connect printers and other compatible network devices

Support a home office or small business

Connect computers, docks, displays, and printers
Improve reliable access to shared files and cloud services
Troubleshoot video-call and connectivity problems
Document the setup in plain language

Computers, phones, and tablets

Get a slow, confusing, damaged, or newly purchased device ready for dependable everyday use.

Diagnose and improve computers

Investigate slow performance, crashes, and common errors
Remove unwanted software and address common malware
Reinstall or recover the operating system when appropriate
Upgrade compatible memory or storage

Set up a new device

Prepare a new computer, phone, or tablet for everyday use
Move supported photos, contacts, files, and settings
Configure updates, backups, and safer sign-ins
Explain the finished setup before the handoff

Repair a compatible phone or tablet

Evaluate the exact model, requested repair, and available parts first
Offer supported screen, battery, charging-port, speaker, or rear-glass work when appropriate
Explain parts, pricing, repair risk, and warranty terms before authorization
Decline devices or repairs that are not compatible with the available service

Backup, security, and recovery

Protect important information, make accounts safer, and get a practical recovery plan after a scam, malware, or account problem.

Protect important files

Set up supported local or cloud backups
Check whether existing backups are completing normally
Create a straightforward recovery plan
Explain what is protected and what is not

Recover files from an old or inoperable hard drive

Assess one hard drive and make one standard recovery attempt for $250
Recover accessible files to suitable destination storage when possible
Explain what was recovered and any files that could not be retrieved
Refer drives that require physical repair or clean-room recovery to a specialist

Make accounts and devices safer

Set up supported password managers, passkeys, or multifactor authentication
Review privacy and security settings on personal devices
Improve common router and account protections
Document the steps you need to remember

Respond to a scam or malware concern

Assess what is known and identify immediate protective steps
Help secure affected accounts and supported devices
Preserve important information before major changes when possible
Recommend a specialist when legal, forensic, or guaranteed recovery work is needed

Setup, migration, and remote help

Connect compatible equipment, move information carefully, or solve suitable problems through secure remote support.

Move data between devices

Plan supported moves between phones, tablets, or computers
Transfer selected files, photos, contacts, and settings
Confirm what moved and identify anything that could not
Set up backups for the new device

Connect plug-in technology

Set up displays, docks, printers, streaming devices, soundbars, and game consoles
Organize visible cords without permanent wiring or wall penetrations
Configure inputs, remotes, and supported applications
Show you how to use the finished setup

Get secure remote support

Resolve suitable software, settings, account, and device questions remotely
Verify identity before remote access begins
Use a secure support method that you can see and end
Confirm the result and any recommended next steps

One-time service pricing

Useful starting prices, not mystery estimates.

The final labor price depends on scope, condition, compatibility, travel, and the amount of information or equipment involved. The cost of any required parts or equipment will be added to that price. You will know the approved total before work starts.

Request an estimate

Service	Starting point	What affects the final price
Onsite technology visit	$250 minimum	Includes normal core-area travel and up to the first 60 minutes onsite for eligible, well-scoped work.
Secure remote support	From $150	Suitable software, settings, account, and device help provided through an approved remote-support method.
Wi-Fi diagnosis and improvement plan	From $350	Pricing depends on the property, equipment, coverage problem, and the number of areas being evaluated.
Computer cleanup or new-device setup	From $325	The final price depends on device condition, compatibility, credentials, and the amount of data involved.
File recovery from one old or inoperable hard drive	$250	Includes an initial assessment and one standard recovery attempt. Recovery is not guaranteed. Destination storage, parts, extended work, or specialist recovery is separate.
Scam, malware, or account-recovery assessment	From $400	Complexity depends on the affected accounts and devices. Digital forensics and guaranteed recovery are not offered.
Phone or tablet hardware repair	Quoted after review	The exact model, requested repair, compatible parts, device condition, and repair risks must be reviewed first.

Prices shown are labor starting points. The cost of any required parts or equipment will be added to the listed or quoted service price. Applicable taxes, extended travel, and third-party fees are also separate. See the Service Terms.

Ongoing technology support

Build support around the technology you actually use.

After an initial service appointment, ongoing support may be tailored for a household, home office, or small business. The scope can include scheduled remote check-ins, priority assistance, and technology planning with clear device and response limits.

Ongoing support remains technology-only. A plan and price are proposed after the environment and support expectations are understood.

Ask about ongoing support

A clearly defined practice

Focused on technology—not general home work.

Tidewater Home Tech does not offer general handyman, electrical, plumbing, alarm or surveillance, locksmith, permanent wiring, wall-mounting, structural, or permitted trade work.

Technology involving permanent building wiring, security cameras, alarm functions, electronic locks, access control, thermostats, or structural attachment is outside the services offered. When another type of professional is needed, I will say so clearly.

Not sure where to start?

Describe the problem in your own words.

Model numbers, screenshots, and photos can help, but they are not required for the first conversation. Never send passwords, passcodes, or security codes.

Request technology help Call (804) 684-8381